All questions related to your profile and managing it

• How can I change my password? 415
• I play in several clubs, can I have a single login? 273
• I have a single account across several clubs, how do I choose which club to display? 208
• A family member wants to become a member, can I add them? 162
• How do I book for a family member? 17
• I've lost my password. How can I recover it? 246
• How do I change my profile photo and information? 15
• I have several accounts: how do I merge them into a single login? 16
• How do I change the site language? 18
• How do I set my personal access code? 19
• My data: download, leave the club, delete my account 10
• How do I become a club member online? 11

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 159
• Why are some cells pink on the board? 377
• How can I make a booking 943
• How can I book with a guest? 252
• How can I edit a booking? 199
• How can I delete a booking? 306
• All courts are occupied. Can I join the waiting list? 90
• What payment methods are available to me for a booking? 109
• How to create an open booking 47
• How to join an open match 32
• Where can I find the court access code (door code)? 18
• How do I withdraw from an open match? 15
• How do I view my booking history? 27
• How do I see the weekly schedule? 25
• How do I find and book at another club? 14

How do I register for a camp or a school?

• Sign up for a tennis lesson 100

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 17
• How do I pay for a booking with my wallet? 12
• How do I split the payment with my partner? 18
• How do I use my restaurant vouchers? 21
• How do I view and pay my invoices? 24
• How do I download my certificates? 8
• How do I send money from my wallet to another member? 10

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 14
• How do I join my club's WhatsApp groups? 21
• How do I take part in the Défi-Plugin (challenge tournament)? 21

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 19
• How do I turn on dark mode? 17
• How do I install the Plugin.ch mobile app? 18
• How do I choose the notifications I receive on my phone? 5
• Where can I find the messages sent by my club? 19

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 11
• The administration home page 16

• Manage access 54
• Manage membership cards 44
• Manage clubhouse 32
• Manage restaurant credit 24
• Manage email sending 23
• Manage invoicing 14
• Manage member groups 20
• Manage registrations 26
• Manage special days 31
• Manage offers 23
• Manage online payments 22
• Manage billing regions 23
• Manage the club manager 18
• Manage challenge tournaments 32
• Manage RFID validation 12
• Manage general settings 24
• Setting up the accounts (general ledger) 16
• Configure EBICS: connect Plugin.ch to your bank 22
• Gate access log 18
• Manage multiple buildings 22

• Create a new court 45
• Manage court groups 50
• Manage booking periods 48
• Manage court usage 36
• List, edit, or delete a court 38
• Manage sports 16
• Close courts 22

• Create a new season 32
• Edit or delete a season 34
• Open the winter season by copying last season 19
• Link a sport to a season 22

• Manage recurrence authorizations 35
• Manage restrictions 21
• Manage subscription type 41
• Create booking prices: per session or per season 15
• Check rates with the rate grid 16
• Manage non-member and pay-as-you-go deductions 19
• Booking without a subscription: the guest subscription 15

• Create an item 42
• Assign an item to a member 17
• Edit or delete an item 29
• Delete an item assigned to a member 28
• Import linked items from Excel 18

• Display the member list 39
• Create a new member 52
• View a member's detailed information 20
• Display a member's operational data 18
• Manage member subscriptions 34
• Import member data 23
• Print member cards 26
• Print and export the member list 21
• Charge an item to a member or a group 14
• Link a member to a group 25
• Edit and delete a member 26
• Search for a member 18
• Managing duplicates: merging two profiles 11
• Managing units to be deducted: personalised hours and non-members 13
• Manage Swiss Tennis licenses 29
• Topping up a member's wallet 18
• Find and reactivate a removed member 19
• Issue a certificate for a member 16
• Managing families 23
• Handling erasure requests (GDPR) 15

• Add a new sponsor 31
• Invoice sponsors 24
• Re-invoice sponsors 25

• Assign and remove a role 25
• Roles and access: create and edit a role 24

• Running your tennis school: step by step 35
• Activating the Lessons module 36
• Creating lesson items 22
• Create, edit, and delete a lesson 34
• Manage lesson groups 25
• Manage lesson enrollments 37
• Prerequisite 42
• Invoice and reminder texts 20
• Teachers' schedule 22
• Grouped payments of registrations (basket) 17
• Change the rate of a registration 22
• Copy a lesson for the next season 21
• Changes during the season 26
• Cancel or make up a lesson 36
• What the coach does 39
• Prices, members and non-members 7
• Online payment and invoicing 17
• AVS number and Youth and Sport export 11
• Frequently asked questions about lessons 23
• Resolve scheduling conflicts 13
• Offer preferred time slots 4
• Place pupils automatically 6
• Send a coach their schedule 4
• Prepare the weekly schedule 8
• Copy last season's groups 5

• Complete management of equipment rental 24

• Find old invoice groups (archives) 29
• Invoice considerations and display 25
• Create invoices 35
• Send invoices by email 28
• Manage payment reminders 29
• Print invoices 27
• List and search invoices 30
• Edit and delete invoices 29
• Invoicing a membership fee or an item: what's the difference? 11
• Automatic reminders for e-mail invoices 12
• Keeping the accounts with the general ledger 16
• Manage family discounts 12
• Import accounts from Excel 20
• Carry an overpayment over to the next invoice 14
• Transit accounts for online payments 18
• How invoice dates are calculated 17
• Annuler une facture ou une ligne déjà comptabilisée 27

• List of bank payments 25
• Processing via bank files 19
• Process a manual payment 23

• Process installments 39

• Managing bookings in the schedule 51
• Configure and use open matches 30
• Manage the set times 16
• Create a promo code and use it 21
• Refund a fixed-hour session that was released and taken again 12
• Moving a booking and creating a recurrence in the schedule 20
• Creating and managing recurrences 16
• The weekly view and the all-sports view 15
• The cash journal and the history of a booking 21
• Manage cash register prices 23
• Offering items with a booking 15
• Deleted bookings and deletion records 10
• Replace a player on a fixed hour 20
• A fixed hour cannot be added: nothing is displayed 26

• Manage automatic emails 32
• Sending bulk emails 19
• Manage messages 37
• History of sent emails 25
• Writing an e-mail with the editor 14
• Birthday and inactive member e-mails 18

• Manage challenge tournaments 32

• Enable partner search 31

• The statistics dashboard 27
• Invoicing bookings from the statistics 17

• Access the program 40
• Booking by a member 52

• Creating and configuring a lesson 46
• Sign up for a tennis lesson 45
• Managing registrations (administrator) 30
• Managing groups and the schedule 35
• Tennis lesson invoicing 32
• Invoicing check and Youth and Sport export 26

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 27
• Adding and editing an employee 15
• Special cases: minor salary, young people, pensioners, LPP 23
• Running the monthly payroll 34
• Entering a compensated absence (army, maternity, illness, accident) 25
• The 13th salary and holidays for hourly employees 28
• Paying salaries and reconciling them with the bank 8
• Correcting an approved payslip 16
• Salary certificates and annual lists 20

You'll find all the questions about booking without an account

• How can I book if I don't have an account 860
• Where can I find available courts in my area? 125
• How can I edit/cancel my booking if I don't have an account? 150